Volunteer Guest Services Concierges will staff the front desk of the History Colorado Center daily from 10 a.m. to 2 p.m.
Be one of the first faces to welcome guests to the History Colorado Center! The Volunteer Concierge is responsible for the daily activities of the concierge desk. The activities include, but are not limited to:
Answer the main phone line for the History Colorado Center and respond to questions or transfer calls to appropriate staff members.
Check out an iPad each shift from the Membership Coordinator to assist with answering questions, looking up information, etc.
Greet, direct, and check-in business visitors.
Serve as the will-call desk for pre-purchased tickets.
Manage the wheelchair check-out.
Respond to guest inquiries and answer questions about History Colorado Center, State Historical Fund, and Office of Archaeology and Historic Preservation.
Provide information about the Rendezvous Cafe, the History Colorado Center gift shop, membership and program information, questions about exhibits and other History Colorado Center related topics.
Provide guests with information about parking, cab services, RTD, cultural attractions, and things to do while in Denver.
Administer and collect guest comment cards.
Maintain display materials.
Other duties as appropriate that deal with providing customer service to guests.
Strong customer service skills are required. The ideal candidate will have a vast knowledge of the History Colorado Center as well as other Denver cultural attractions. The volunteer concierge must have the time to research and stay up-to-date on Denver events, and attend all trainings. The volunteer concierge must be able to sit for 4 hours at a desk and walk business guests to the security area to check-in as needed. Must be able to answer the phone line and look up information on the iPad or in the provided concierge manual.
Do you have questions or can't find what you need about our volunteer program? Call us at 303-866-3961 or send us an e-mail, we're happy to help!